Organisational Citizenship Behaviour OCB 'Individual behaviour that is discretionary, not directly or explicitly recognized by the formal reward system and that in the aggregate promotes the effective functioning of the organization.
Due to its discretionary nature, not necessarily recognised within the organizational reward system, OCB has been conceptualized as a multidimensional construct with five components identified as: altruism, conscientiousness, sportsmanship, courtesy, and civic virtue Organ, Altruism refers to behaviours directed towards helping or cooperating with other employees in face to face interactions on organizationally relevant issues e.
Conscientiousness i. Sportsmanship has to do with the willingness of an employee to tolerate the inevitable inconveniences and impositions of work without complaining e. Courtesy deals with employee's actions directed toward the prevention of problems encountered by work associates e. Civic Virtue this has to do with an individuals' participation in the political life of an organization in a responsible manner e. All these supportive behaviours add up to enhancement of efficiency and effectiveness of the organization.
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These behaviors can harm organizations or people in organizations including employees and clients, customers, or patients. It has been proposed that a person-by-environment interaction can be utilized to explain a variety of counterproductive behaviors.
For instance, an employee who is high on anger trait is more likely to respond to a stressful incident involving a superior at work with CWB. Individual attributes that lead to the breakdown of OCB in organizations include; emotions, values, attitudes, perceptions and personality. It is the abuse of public resources or misconduct for personal and private gain. It is further noted that 'corruption thrives in societies where religious, traditional, ethical teaching and standards are weak and where punishment is weak'.
Essay on Organizational Culture
Medicine essays Miscellaneous essays Psychology essays Religious studies essays Science essays Sociology essays Essays menu. Organisational Culture J. For purposes of this answer the team has adopted the following definitions: Organizational Culture Organizational Climate Organisational Citizenship Behaviour OCB 'Individual behaviour that is discretionary, not directly or explicitly recognized by the formal reward system and that in the aggregate promotes the effective functioning of the organization.
Top pages:. Their corporate office is currently located in Bentonville, Arkansas. Wal-Mart Stores Inc. These variables must first be examined. Understanding strength and weakness will allow a company to determine the opportunities they can take advantage of. The internal environment consists of structure, culture, and resources. Gathering information is the first process in strategic planning. It allows a firm to create value, and sustain a competitive…. It is the biggest private employer and the largest public corporation with over two million employees worldwide.
There are approximately million customers and members that visit Wal-Mart each week, globally. It has stores in 27 countries and sales in…. Essays Essays FlashCards. Browse Essays. Show More.here
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Walton believed in is still alive and strong today. Using the associate opinion survey, every single employee has a way to voice their suggestions, ideas and concerns. These surveys allow management to continually find ways to improve customer service, to better serve the associates, and be a more efficient and environmentally friendly company.
Decision Making and Motivation Wal-Mart believes that the store employees, or associates as they are called, know their products and customers better than management does. Simply put, it is because they are the ones that interact with the customers day in and day out.
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Read More. Words: - Pages: Words: - Pages: 4. Words: - Pages: 6. Words: - Pages: 5. Essay Walmart's Organizational Culture Wal-mart For most companies, identifying what a learning organization should be and actually becoming one is tricky at best, impossible at worst.